Articles on: Custom Forms and Event Forms

Why am I getting form submissions without payments?

The form submission process happens in two steps:

The form is submitted and the customer, their galleries and their order are created. You receive the submission at this time
Payment is attempted and hopefully submitted successfully

If step two does not happen (for any number of reasons, such as a failed credit card or they do not complete their checkout on PayPal) or they chose an option to pay later (cash or credit card by phone) the system will send them an invoice which they can also pay online.

Either way, this ensures that you received their information and know their intention. This allows you to follow up with them to collect your money or do nothing if you prefer.

Updated on: 04/11/2021

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