Question 1

How do I use the SortMagic App?

Accepted Answer

The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries.

The app works in conjunction with your Proofpix events so you need to have them created in advance.

Prior to the event…

Q: Why were my images not sorted and are still in the Sort_Magic_XXXX temporary gallery?

If your images remain in the temporary SortMagicGallery_XXXX gallery and you do not see any progress, then one of the following problems likely occurred: **1. You did not select the appropriate camera choice before uploading ** <hr /> <img src="https://storage.crisp.chat/users/helpdesk/website/d91f30e2ada56800/sortmagiccameramenu_1glb082.jpg" alt="SortMagic camera menu" /> You can determine what camera was used in the shoot by retrieving the logs from the app. To retrieve the SortMagic logs, click the Cog icon in the app to launch the Utilities screen. On the following screen, choose the appropriate event from the menu and click the Get logs button. Once you know what camera to choose and upload for, you can simply repeat the upload. 2. You selected the first camera option but did not name your camera properly <a href="/en/article/how-do-i-use-the-sortmagic-app-1j0lk4m/">Click here to determine how to name your cameras properly</a> Once you have renamed your cameras in the app, you can simply repeat the upload. **3. Your camera is way out of sync from the app ** Your camera is supposed to be match the time shown in the device the app was running on. You can click on the camera button in the app and then click Edit cameras to see the time your camera should be set to. ||| Please note that the app will show you 12 hour time (AM, PM), where you camera may operate in 24 hour military time. ||| Make sure your proper time zone is set in the Proofpix admin in Settings &gt; General &gt; Your ti

1. Set your time zone

Make sure your proper time zone is set in the Proofpix admin in Settings > General > Your time zone

2. Install the app

The first thing you need to do is install the app on your Apple iOS or Android mobile device. This is a Progressive Web App (PWA) so there is no need to download anything from an app store. Simply navigate to https://sortmagic.proofpix.com from your phone's web browser (Safari on Apple iOS, Chrome on Android).
If you're on Android, the browser should offer you an option to Add SortMagic to Home screen, click it. If you're on Apple iOS, then click the Share button and then click the Add to Home Screen button.

3. Log-in

Once you enter the app, you will be prompted to login. Please enter the same credentials you use to sign-in to Proofpix.

4. Add camera(s)

Next you need to add the camera(s) you will be using. You may give them any name you like, however it is good to be specific, i.e. Brian's Nikon.

![Add camera button](https://storage.crisp.chat/users/helpdesk/website/6f8234fe-94f8-43d7-ae52-7362

Question 2

What size should I upload my images?

Accepted Answer

| Uploaded images should not be smaller than the sizes shown below (bigger is fine). All sizes listed are at 72dpi.

Gallery images before order fulfillment 2048px on the long side

**Gallery images for order fulfillment ** 6000px on their long side (may be re-uploaded after order is placed)

**Website template > Header background image**
2560px wide

**Website template > Logo**
854px wide

**Website template > Footer background image**
2560px wide

Product images 1080px wide

`````` Page/form images 800px wide

Question 3

Everything you need to know about downloads

Accepted Answer

Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading.

We offer two types of downloads:

Free
Paid

Free downloads

If you would like all your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event settings > Event level sharing section. Here you may choose the number of Free downloads/user and the resolution.

You can do the same for a particular Known customer. When editing the Known customer, uncheck the Use event's sharing settings and then choose the appropriate download options.

Free downloads

||| If you have watermarked your images, then the downloads here will be watermarked, unless you select the "Orig" size option which means we will deliver the uploaded original.

Paid downloads

Paid downloads are managed from the Downloads tab when creating or editing an pricelist. You can choose the download sizes (resolutions) and the price for each.

We have named the downloads in the pricelist based on their intended usage, much like a stock photo site may sell them, personal print usage, personal online usage, etc. You are welcome to change the names if this does not suit you.

| You can also sell _Complete Galle

Question 4

Importing your customer data from a CSV file

Accepted Answer

Proofpix allows you to import your customers in bulk from a CSV file. You can do this in two places:

Settings > customers (this will import customers to be used at a later time)
Mange event > event data > import csv (this will create customers and link them to the event as Known customers)

This latter option is especially useful when given a list of students and their parent info for a school event as it allows you to import the customers while creating the galleries for the students using the GalleryMagic feature.

Importing your customers from a CSV file is easy but we need to know a few details about your CSV file to make the import successful.

Does your file have a header row?

Some CSV files include the Column titles, such as Name, Email, Address, etc and some do not. Simply select the option that applies.

CSV file with column titles

CSV file without column titles

Are the values in your CSV file wrapped in quotation marks?

Some CSV files wrap all the values in quotation marks, others wrap only values that include a space between words and others do not at all (like the image above). If either of the two following examples look like your data, then you would select "Yes".

![CSV file

Question 5

Everything you need to know about discounts

Accepted Answer

We offer 5 kinds of discounts that you may offer your clients:

Coupons
Order discounts
Known Customer discounts
Product category bulk discounts
Product bulk discounts

Coupons

Coupons allow you to give clients a specific code that they can enter in during their checkout will entitle them to a discount. Coupons allow you to:

Specify a code
Specify the amount of the discount in either a finite amount or a percentage
Specify the number of redemptions (i.e. first 20 people to use the coupon)
Restrict a coupon to a certain event
Restrict a coupon to certain user
Specify a minimum amount to spend before coupon is active
Specify an expiration date

You configure your coupons in Selling > Coupons.

Order discounts

Order discounts are calculated during checkout and apply to all orders for an event. Order discounts allow you to:

Specify the amount of the discount in either a finite amount or a percentage
Specify a minimum amount to spend before coupon is active
Specify an expiration date

You configure your order discounts in Event settings > Pricing, payments & orders > Discount.

Known customer discounts

Known customer discounts work just like order discounts except that they will be applied for any Known Customers you add to an event. This allows you to give different discounts to different customers without having to issue coupons. Known customer discounts override order discounts.

You configure your customer discounts in _Manage eve

Question 6

Why were my images not sorted and are still in the Sort_Magic_XXXX temporary gallery?

Accepted Answer

If your images remain in the temporary SortMagicGallery_XXXX gallery and you do not see any progress, then one of the following problems likely occurred:

**1. You did not select the appropriate camera choice before uploading **

SortMagic camera menu

You can determine what camera was used in the shoot by retrieving the logs from the app. To retrieve the SortMagic logs, click the Cog icon in the app to launch the Utilities screen. On the following screen, choose the appropriate event from the menu and click the Get logs button.

Once you know what camera to choose and upload for, you can simply repeat the upload.

2. You selected the first camera option but did not name your camera properly Click here to determine how to name your cameras properly

Once you have renamed your cameras in the app, you can simply repeat the upload.

**3. Your camera is way out of sync from the app ** Your camera is supposed to be match the time shown in the device the app was running on. You can click on the camera button in the app and then click Edit cameras to see the time your camera should be set to.

||| Please note that the app will show you 12 hour time (AM, PM), where you camera may operate in 24 hour military time.

||| Make sure your proper time zone is set in the Proofpix admin in Settings > General > Your ti

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