Question 1

How do I use the SortMagic App?

Accepted Answer

The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries.

The app works in conjunction with your Proofpix events so you need to have them created in advance.

Prior to the event…

1. Install the app

The first thing you need to do is install the app on your Apple iOS or Android mobile device. This is a Progressive Web App (PWA) so there is no need to download anything from an app store. Simply navigate to https://sortmagic.proofpix.com from your phone's web browser (Safari on Apple iOS, Chrome on Android).
If you're on Android, the browser should offer you an option to Add SortMagic to Home screen, click it. If you're on Apple iOS, then click the Share button and then click the Add to Home Screen button.

2. Log-in

Once you enter the app, you will be prompted to login. Please enter the same credentials you use to sign-in to Proofpix.

3. Add camera(s)

Next you need to add the camera(s) you will be using. You may give them any name you like, however it is good to be specific, i.e. Brian's Nikon.

Add camera button

If you use more than one camera, work with multiple shooters or are generally

Question 2

How do I set up my Amazon AWS S3 bucket to use with my BYOB account?

Accepted Answer

||| PLEASE NOTE: IT IS NO LONGER REQUIRED TO USE YOUR OWN AWS STORAGE ACCOUNT FOR NEW ACCOUNTS. WE HANDLE EVERYTHING. THESE INSTRUCTIONS WILL BE MAINTAINED FOR USERS WHO REMAIN ON THE BYOB ACCOUNT.

Upgrade your account from a trial and then sign-up for AWS

The first you thing you need to do, is upgrade your Proofpix account from a trial.

Then sign-up for and Amazon AWS account.

In order to use your own Amazon AWS S3 bucket, you need to create it and provide us with permission to add/edit and delete your media in it.

Creating your bucket in AWS

| Once you create this bucket in your AWS account, you will be billed directly by Amazon on a monthly basis. In most cases, your first year (up to 5GBs) are free.

||| Once the bucket has been created successfully, you should NEVER add, edit or delete anything directly as this may break our operations and cause your Proofpix site to malfunction. You should always use the Proofpix admin to manage your media within it.

Click here to watch a set up video.

1. Click the S3 service form the AWS console home page

![2. Click Create bucket button](https://storage.crisp.chat/users/helpdesk/website/6f8234fe-94f8-43d7-ae52-7362e1ee1c46/2b70e2c4-f4b3-4af7-bc55-d6cb73fc4

Question 3

What size should I upload my images?

Accepted Answer

| Uploaded images should not be smaller than the sizes shown below (bigger is fine). All sizes listed are at 72dpi.

Gallery images before order fulfillment 2048px on the long side

**Gallery images for order fulfillment ** 6000px on their long side (may be re-uploaded after order is placed)

**Website template > Header background image**
2560px wide

**Website template > Logo**
854px wide

**Website template > Footer background image**
2560px wide

Product images 1080px wide

`````` Page/form images 800px wide

Question 4

Finding your Stripe API credentials

Accepted Answer

The following article describes where to retrieve your Stripe API credentials.

The Stripe API credentials are required if you would like to use Stripe to process credit card transactions directly on your site and refund credit card payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your Stripe account
Click on the API link in the left nav panel
Make sure you are not viewing test data (also in the left nav panel)
Reveal the hidden secret API Key
Copy and paste your live credentials into the Proofpix control panel

All your payment processing API data is transmitted securely of SSL and further encrypted inside of the Proofpix database.

Question 5

Finding your PayPal Standard API credentials

Accepted Answer

The following article describes where to retrieve your PayPal Standard API credentials.

The PayPal Standard API credentials are required if you would like to refund your PayPal Standard payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your PayPal Premiere or Business account
Click the Profile button in the top right of your PayPal account
Click the Profile and settings link
Click the My selling tools link
Click update next to the API access section
Click the View API Signature link inside the NVP/SOAP API integration section
Copy and paste your credentials into the Proofpix control panel

||| Do not enter in the password you normally use to access your PayPal account. The PayPal API credentials are different.

All your payment processing API data is transmitted securely over SSL and further encrypted inside of the Proofpix database.

Question 6

What are your download sizes?

Accepted Answer

When setting up downloads in a pricelist, we offer you several selling options. You may sell downloads based on their usage (print or online use). The sizes for each option are as follows (sizes shown are the long side of the image at 72 dpi):

Print usage downloads

Original - the size of the image that was uploaded
High res - 6000px
Medium res - 3000px
Low res - 1500px

Online usage downloads

Original - the size of the image that was uploaded
High res - 2048px
Medium res - 1080px
Low res - 680px

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