Question 1

How do I use the SortMagic App?

Accepted Answer

The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries.

The app works in conjunction with your Proofpix events so you need to have them created in advance.

Prior to the event…

1. Install the app

The first thing you need to do is install the app on your Apple iOS or Android mobile device. This is a Progressive Web App (PWA) so there is no need to download anything from an app store. Simply navigate to https://sortmagic.proofpix.com from your phone's web browser (Safari on Apple iOS, Chrome on Android).
If you're on Android, the browser should offer you an option to Add SortMagic to Home screen, click it. If you're on Apple iOS, then click the Share button and then click the Add to Home Screen button.

2. Log-in

Once you enter the app, you will be prompted to login. Please enter the same credentials you use to sign-in to Proofpix.

3. Add camera(s)

Next you need to add the camera(s) you will be using. You may give them any name you like, however it is good to be specific, i.e. Brian's Nikon.

Add camera button

If you use more than one camera, work with multiple shooters or are generally

Question 2

What size should I upload my images?

Accepted Answer

| Uploaded images should not be smaller than the sizes shown below (bigger is fine). All sizes listed are at 72dpi.

Gallery images before order fulfillment 2048px on the long side

**Gallery images for order fulfillment ** 6000px on their long side (may be re-uploaded after order is placed)

**Website template > Header background image**
2560px wide

**Website template > Logo**
854px wide

**Website template > Footer background image**
2560px wide

Product images 1080px wide

`````` Page/form images 800px wide

Question 3

Finding your PayPal Standard API credentials

Accepted Answer

The following article describes where to retrieve your PayPal Standard API credentials.

The PayPal Standard API credentials are required if you would like to refund your PayPal Standard payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your PayPal Premiere or Business account
Click the Profile button in the top right of your PayPal account
Click the Profile and settings link
Click the My selling tools link
Click update next to the API access section
Click the View API Signature link inside the NVP/SOAP API integration section
Copy and paste your credentials into the Proofpix control panel

||| Do not enter in the password you normally use to access your PayPal account. The PayPal API credentials are different.

All your payment processing API data is transmitted securely over SSL and further encrypted inside of the Proofpix database.

Question 4

Everything you need to know about downloads

Accepted Answer

Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading.

We offer two types of downloads:

Free
Paid

Free downloads

If you would like all your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event settings > Event level sharing section. Here you may choose the number of Free downloads/user and the resolution.

You can do the same for a particular Known customer. When editing the Known customer, uncheck the Use event's sharing settings and then choose the appropriate download options.

Free downloads

||| If you have watermarked your images, then the downloads here will be watermarked, unless you select the "Orig" size option which means we will deliver the uploaded original.

Paid downloads

Paid downloads are managed from the Downloads tab when creating or editing an pricelist. You can choose the download sizes (resolutions) and the price for each.

We have named the downloads in the pricelist based on their intended usage, much like a stock photo site may sell them, personal print usage, personal online usage, etc. You are welcome to change the names if this does not suit you.

| You can also sell _Complete Galle

Question 5

Finding your Stripe API credentials

Accepted Answer

The following article describes where to retrieve your Stripe API credentials.

The Stripe API credentials are required if you would like to use Stripe to process credit card transactions directly on your site and refund credit card payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your Stripe account
Click on the API link in the left nav panel
Make sure you are not viewing test data (also in the left nav panel)
Reveal the hidden secret API Key
Copy and paste your live credentials into the Proofpix control panel

All your payment processing API data is transmitted securely of SSL and further encrypted inside of the Proofpix database.

Question 6

Importing your customer data from a CSV file

Accepted Answer

Proofpix allows you to import your customers in bulk from a CSV file. You can do this in two places:

Settings > customers (this will import customers to be used at a later time)
Mange event > event data > import csv (this will create customers and link them to the event as Known customers)

This latter option is especially useful when given a list of students and their parent info for a school event as it allows you to import the customers while creating the galleries for the students using the GalleryMagic feature.

Importing your customers from a CSV file is easy but we need to know a few details about your CSV file to make the import successful.

Does your file have a header row?

Some CSV files include the Column titles, such as Name, Email, Address, etc and some do not. Simply select the option that applies.

CSV file with column titles

CSV file without column titles

Are the values in your CSV file wrapped in quotation marks?

Some CSV files wrap all the values in quotation marks, others wrap only values that include a space between words and others do not at all (like the image above). If either of the two following examples look like your data, then you would select "Yes".

![CSV file

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