Question 1

How do I use the SortMagic App?

Accepted Answer

The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries.

The app works in conjunction with your Proofpix events so you need to have them created in advance.

Prior to the event…

1. Install the app

The first thing you need to do is install the app on your iOS or Android mobile device. This is a Progressive Web App (PWA) so there is no need to download anything from an app store. Simply navigate to https://sortmagic.proofpix.com from your phone's web browser (Safari on iOS, Chrome on Android).
If you're on Android, the browser should offer you an option to Add SortMagic to Home screen, click it. If you're on iOS, then click the Share button and then click the Add to Home Screen button.

2. Log-in

Once you enter the app, you will be prompted to login. Please enter the same credentials you use to sign-in to Proofpix.

3. Add camera(s)

Next you need to add the camera(s) you will be using. You may give them any name you like, however it is good to be specific, i.e. Brian's Nikon.

Add camera button

If you use more than one camera, work with multiple shooters or are generally not inclined to r

Question 2

Finding your PayPal Standard API credentials

Accepted Answer

The following article describes where to retrieve your PayPal Standard API credentials.

The PayPal Standard API credentials are required if you would like to refund your PayPal Standard payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your PayPal Premiere or Business account
Click the Profile button in the top right of your PayPal account
Click the Profile and settings link
Click the My selling tools link
Click update next to the API access section
Click the View API Signature link inside the NVP/SOAP API integration section
Copy and paste your credentials into the Proofpix control panel

||| Do not enter in the password you normally use to access your PayPal account. The PayPal API credentials are different.

All your payment processing API data is transmitted securely over SSL and further encrypted inside of the Proofpix database.

Question 3

Finding your Stripe API credentials

Accepted Answer

The following article describes where to retrieve your Stripe API credentials.

The Stripe API credentials are required if you would like to use Stripe to process credit card transactions directly on your site and refund credit card payments directly from the Proofpix control panel.

Please perform the following:

Log-in to your Stripe account
Click on the API link in the left nav panel
Make sure you are not viewing test data (also in the left nav panel)
Reveal the hidden secret API Key
Copy and paste your live credentials into the Proofpix control panel

All your payment processing API data is transmitted securely of SSL and further encrypted inside of the Proofpix database.

Question 4

What size should I upload my images?

Accepted Answer

| Uploaded images should not be smaller than the sizes shown below (bigger is fine). All sizes listed are at 72dpi.

Gallery images before order fulfillment 2048px on the long side

**Gallery images for order fulfillment ** 6000px on their long side (may be re-uploaded after order is placed)

**Website template > Header background image**
2560px wide

**Website template > Logo**
854px wide

**Website template > Footer background image**
2560px wide

Product images 1080px wide

`````` Page/form images 800px wide

Question 5

What are your download sizes?

Accepted Answer

When setting up downloads in a pricelist, we offer you several selling options. You may sell downloads based on their usage (print or online use). The sizes for each option are as follows (sizes shown are the long side of the image at 72 dpi):

Print usage downloads

Original - the size of the image that was uploaded
High res - 6000px
Medium res - 3000px
Low res - 1500px

Online usage downloads

Original - the size of the image that was uploaded
High res - 2048px
Medium res - 1080px
Low res - 680px

Question 6

How to configure your custom domain

Accepted Answer

If you want to use your own custom domain with your Proofpix site, you will need to contact us and tell us what domain name you would like to use. We will then supply you with an IP address to point your domain name to.

Please understand that a domain name can only point to one site. So make sure you are supplying us with a sub domain instead of your main domain. clients.yourdomain.com or proofing.yourdomainname.com is ok, whereas www.yourdomainname.com is probably not ok.

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