Articles on: Orders, payments and fulfillment

Everything you need to know about downloads

Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading.

We offer two types of downloads:

Free downloads

If you would like all your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event settings > Event level sharing section. Here you may choose the number of Free downloads/user and the resolution.

You can do the same for a particular Known customer. When editing the Known customer, uncheck the Use event's sharing settings and then choose the appropriate download options.

Free downloads

If you have watermarked your images, then the downloads here will be watermarked, unless you select the "Orig" size option which means we will deliver the uploaded original.

Paid downloads

Paid downloads are managed from the Downloads tab when creating or editing an pricelist. You can choose the download sizes (resolutions) and the price for each.

We have named the downloads in the pricelist based on their intended usage, much like a stock photo site may sell them, personal print usage, personal online usage, etc. You are welcome to change the names if this does not suit you.

You can also sell Complete Gallery downloads (all the images from a gallery no matter how many) for a single price. And you can also sell Complete Event downloads (all the images from with all the galleries) for a single price. You can also find those options in the Downloads tab when managing a pricelist.

After you receive your order, fulfilling paid downloads can happen two ways:

You can manually release downloads by pressing the yellow Release downloads button found within the order. This method works well if you would like to make retouches and re-upload a the file after the order is received. To set this make sure you de-select the following option in the Event's settings > Delivery and Pickup > Order workflow

Downloads can be released automatically when an order is received. This works well if you uploaded your high-res retouched images for the event before the orders were placed. To set this make sure you choose the following option in the Event's settings > Delivery and Pickup > Order workflow

Your downloads are compressed slightly so your jpegs will take up less disc space. If a customer orders an original sized file the real dimensions and resolution of the download will be the same as the file you uploaded.

Updated on: 11/09/2020

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