Digital downloads are products added to your Pricelists or Packages from the Downloads tab when building either.

When purchased, these download products are fulfilled by Proofpix. We will email your clients a direct link to their downloads.

If you have set the Orders workflow setting in the Event settings page set to "Send all products to lab that do not require pre-processing", we will immediately send your downloads.

If you have the "Hold order for review before sending to lab.", then it will be up to you to manually release the downloads. You can do this 2 ways:

Go into each order from the Manage orders page and click the orange, Release downloads button.

Perform and search from the Manage orders page, then select the orders you want to work with from the returned results, then click the Release all downloads button at the bottom of the page.

This will send downloads ONLY for orders that actually have purchased them, so don't worry if you selected orders that did not purchase any downloads. These will simply be ignored.

Download links will expire after 30 days. You can release them again to create new links, if necessary.
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