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Orders, payments and fulfillment
Answers related to payments, orders, and fulfillment.
Everything you need to know about downloads
Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading. We offer two types of downloads: Free Paid Free downloads If you would like all your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event settings > Event level sharing section. Here you may choose the number of Free downloads/user and the resolution. You can do the same for a pa
What are your download sizes?
When setting up downloads in a pricelist, we offer you several selling options. You may sell downloads based on their usage (print or online use). The sizes for each option are as follows (sizes shown are the long side of the image at 72 dpi): Print usage downloads Original - the size of the image that was uploaded High res - 6000px Medium res - 3000px Low res - 1500px Online usage downloads Original - the size of the image that was uploaded High res - 2048px Medium res -
Everything you need to know about discounts
We offer 5 kinds of discounts that you may offer your clients: Coupons Order discounts Known Customer discounts Product category bulk discounts Product bulk discounts Coupons Coupons allow you to give clients a specific code that they can enter in during their checkout will entitle them to a discount. Coupons allow you to: Specify a code Specify the amount of the discount in either a finite amount or a percentage Specify the number of redemptions (i.e. first 20 people to us
How do I set up consolidated lab shipping?
If you shoot high volume events, you may want all your orders for that event shipped back to your studio. To achieve this, please perform the following steps: In the Event settings, set the Workflow menu to Hold order for review before sending to lab... In the Event settings > Shipping section check the Any products created by a lab should ship to me checkbox Set whatever shipping calculations you would like to charge the client in the same section Once you are beyond the Event
How are digital downloads delivered?
Digital downloads are products added to your Pricelists or Packages from the Downloads tab when building either. When purchased, these download products are fulfilled by Proofpix. We will email your clients a direct link to their downloads. If you have set the Orders workflow setting in the Event settings page set to "Send all products to lab that do not require pre-processing", we will immediately send your downloads. If you have the _"Hold order for review before sending to lab.
How and when are tax calculations made?
Taxes are calculated when an order is being finalized (during checkout). The tax rate used depends on the option you selected in the Event settings > tax section. Our recommended setting is to use our free built-in tax calculation service, TaxJar.com because tax calculations can be complex and vary from state to state, county to county and change depending on what it being sold.
How do I handle retouching files after orders are received?
If you are planning on doing retouching after you receive an order, then you should select the, Hold order for review before sending to lab. option in the Orders workflow setting in your Event settings. This ensures that the lab products in your order are not sent to the lab for fullfilment and it will also prevent downloads from being sent to your customers. To replace the orders with your retouched versions you have the following options: You can upload your retouched version into a
Everything you need to know about shipping
Proofpix always assumes that orders will be shipped to your client, whether by you or the lab. When you do the shipping, you set the shipping fees in the Event settings > Shipping section. When an order contains lab products, the default setting is to have the lab drop-ship those items to your c
How do I change the shipping address the lab ships to?
If your event is set to send lab products to your studio, but you would like the lab to drop ship a specific order directly to your customer then follow these steps: Find and open the order from the Orders > manage orders page in the order page, click on the small Edit button next to the Shipping address section Uncheck the Any products created by a lab should ship to me option
Everything you need to know about PSPA yearbook downloads
PSPA is an American organization that has set a format that is used by school yearbook editors and departments. The basic concept is to provide them with a unified process year after year even if the photographer is different. The file sizes, folder structure and data files provided in the download all follow this format and cannot be altered. The image that is selected for each student's yearbook photo is determined in the following manner: Client selects one image from one gallery as the
Why are my packages not showing?
If your multi-pose packages are not displaying on your Event start page", then it is most likely that you have not added any products into your packages. Please check you package from the Selling > Packages menu and make sure that at least one of the tabs shows a number larger than zero.. Another possibility is that you have created per-pose packages instead of multi-pose packages and are expecting them to be displayed on the Event start page. Pe-pose packages are image-specific, so we do
Everything you need to know about packages
Packages allow you to combine multiple items for sale at a single price. Single-pose (per-pose) packages As the name suggests, a single-pose package is a package that can only be filled with one image. Multi-pose packages Alternatively, multi-pose packages allows the buyer to fill the package with different images. Max poses When setting up a multi-pose package, you can determine how many poses are allowed using the Max poses setting. For example, if your package contains 3 pro
Everything you need to know about order statuses
Progress status Order can have one of the following progress statuses: Unfinished Finished Closed An unfinished order begins one of the following ways: When an item is purchased through a form and the event is a proofing type When you pre-populate a Known customer's shopping cart from the event's Manage known customers section When you convert a contract into an event that includes items or services for sale When a customer adds something to their cart while pro