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Orders, payments and fulfillment
Answers related to payments, orders, and fulfillment.
Everything you need to know about downloads
Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading. We offer two types of downloads: Free Paid Free downloads If you would like all your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event settings > Event level sharing section. Here you may choose the number of Free downloads/user and the resolution. You can do the same for a pa
Everything you need to know about discounts
We offer 5 kinds of discounts that you may offer your clients: Coupons Order discounts Known Customer discounts Product category bulk discounts Product bulk discounts Coupons Coupons allow you to give clients a specific code that they can enter in during their checkout will entitle them to a discount. Coupons allow you to: Specify a code Specify the amount of the discount in either a finite amount or a percentage Specify the number of redemptions (i.e. first 20 people to us
How do I set up consolidated lab shipping?
If you shoot high volume events, you may want all your orders for that event shipped back to your studio or to the school or league. To achieve this, please perform the following steps: In Event settings > Pick-up and delivery > Orders workflow, uncheck the Immediately send lab products to lab for fulfillment button If clients are picking up their order then configure whatever pick-up instructions you desire in the Order pick-up settings section If you will be shipping the orders t
What are your download sizes?
When setting up downloads in a pricelist, we offer you several selling options. You may sell downloads based on their usage (print or online use). The sizes for each option are as follows (sizes shown are the long side of the image at 72 dpi): Print usage downloads Original - the size of the image that was uploaded High res - 6000px Medium res - 3000px Low res - 1500px Online usage downloads Original - the size of the image that was uploaded High res - 2048px Medium res -
Everything you need to know about packages
Packages allow you to combine multiple items for sale at a single price. Single-pose (per-pose) packages As the name suggests, a single-pose package is a package that can only be filled with one image. Multi-pose packages Alternatively, multi-pose packages allows the buyer to fill the package with different images. Package rules You may wish to designate that certain products within your package can only be filled with a team/class/group image. Alternatively, you may wish to re
How are digital downloads delivered?
Digital downloads are products you add to your Pricelists or Packages from the Downloads tab when building either. When purchased, these download products are fulfilled by Proofpix. We will email your clients a direct link to their downloads.
Everything you need to know about shipping
Proofpix always assumes that orders will be shipped to your client, whether by you or the lab. When you do the shipping, you set the shipping fees in the Event settings > Shipping section. When an order contains lab products, the default setting is to have the lab drop-ship those items to your c
Everything you need to know about PSPA yearbook downloads
PSPA is an American organization that has set a format that is used by school yearbook editors and departments. The basic concept is to provide them with a unified process year after year even if the photographer is different. The file sizes, folder structure and data files provided in the download all follow this format and cannot be altered. The image that is selected for each student's yearbook photo is determined in the following manner: Client selects one image from one gallery as the
How do I handle retouching files after orders are received?
This article explains how to replace your files with retouched versions.
How and when are tax calculations made?
Taxes are calculated when an order is being finalized (during checkout). The tax rate used depends on the option you selected in the Event settings > tax section. Our recommended setting is to use our free built-in tax calculation service, TaxJar.com because tax calculations can be complex and vary from state to state, county to county and change depending on what it being sold.
Why are my packages not showing?
If your multi-pose packages are not displaying on your Event start page", then it is most likely that you have not added any products into your packages. Please check you package from the Selling > Packages menu and make sure that at least one of the tabs shows a number larger than zero.. Another possibility is that you have created per-pose packages instead of multi-pose packages and are expecting them to be displayed on the Event start page. Pe-pose packages are image-specific, so we do
How do I change the shipping address the lab ships to?
If your event is set to send lab products to your studio, but you would like the lab to drop ship a specific order directly to your customer then follow these steps: Find and open the order from the Orders > manage orders page in the order page, click on the small Edit button next to the Shipping address section Uncheck the Any products created by a lab should ship to me option
Everything you need to know about order statuses
Progress status Order can have one of the following progress statuses: Unfinished Finished Closed An unfinished order begins one of the following ways: When an item is purchased through a form and the event is a proofing type When you pre-populate a Known customer's shopping cart from the event's Manage known customers section When you convert a contract into an _event _ that includes items or services for sale When a customer adds something to their cart while pro
How do I handle templates products such as Student IDs or Trading cards?
Proofpix does not currently handle any kind of templated items such as student Ids or trading cards. However these types of products can be created using the PIXNUB SPA Photoshop plugin-in which can be purchased from pixnub.com. The steps are as follows: Upload your greenscreen jpegs or extracted PNGs using a SortMagic upload Wait for the sorting to complete Download your subject data and images from here, _Manage events > [Event name] > Event images > Download ima
Working with team or class pricelists
When working with team or class images, sometimes you may want to sell these items at a different price than you do for your individual prints. For example, you may wish to sell an 8 x 10 class or team photo for less than you do for an individual 8 x 10. You may also want to exclude certain items from sale for your team or class images, such as downloads. You can achieve this by creating a separate pricelist for your team/class images and then apply that to your team/class galleries (video belo
Why can't I zoom my image while cropping?
When you upload your images we calculate the print-ready size of your images. We base our calculations on 300dpi. If you upload files that are not 300 dpi we make the appropriate calculation as if your file was converted to 300 dpi. If the product you are cropping has any dimension larger than the calculated height and width of your image, the system will not allow you to zoom the image so as not to reduce the quality of the image any more than it already is. To remedy this, you can simply upl
How to set up trading cards for Richmond Pro Lab
If you sell trading cards fulfilled by Richmond Pro Labs you will need to take extra steps in preparing your artwork before sending your orders to them. You need to create a single 5 inch wide x 3.5 inch tall image that includes both the front and back artwork as follows: Sample trading card artwork [You can download a photoshop template from here](https://admin.proofpix.com/images/richmond_
How do I create or modify orders for my clients?
Sometimes it is necessary to create an order for a client. There are two ways this can be achieved: Impersonate them If you have their email or Known customer password, then you can simply log-in as your customer and create an order just as they would in a proofing event. Likewise, if you are taking pre-orders, you can submit the form just as they would, using their data. Pre-populate their order You can pre-populate a client's order in the Known customers section when managing you
How do I test the site?
The best way to test your event is to make yourself a customer and experience the site just as your customers will. This will prepare you for any questions they may have and it will pinpoint any possible issues before your customers find them. In the Proofpix admin, navigate to your Events page and click the Manage event button on the event you wish to test Add yourself to the Known customers section Connect the Known customer to any gallery Copy the Known customer's password Cl
Everything you need to know about PriceMagic
If you sell products such as memory-mates, magazine covers or posters that have a certain fixed-size or aspect ratio then you are likely creating images with a certain fixed-size. For instance, if you sell memory-mates, then you will likely be creating these images in Photoshop or Pixnub SPA and sizing them to 8x10. Once you upload your images, you do not want customers applying this 8x10 image to a 4x6 product as this will create ugly cropping. Proofpix allows you to work with multiple