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Orders, payments and fulfillment
Answers related to payments, orders, and fulfillment.
What are your download sizes?
When setting up downloads in a pricelist, we offer you several selling options. You may sell downloads based on their usage (print or online use). The sizes for each option are as follows (sizes shown are the long side of the image at 72 dpi): Print usage downloads Original - the size of the image that was uploaded High res - 6000px Medium res - 3000px Low res - 1500px Online usage downloads Original - the size of the image that was uploaded High res - 2048px Medium res -
Everything you need to know about downloads
Proofpix handles all the downloads for you. When customers download more than one file, we combine them in a single Zip file for downloading. We offer two types of downloads: Free Paid Free downloads If you would like your clients to download images for free while browsing, you may do so by using the Downloads slider within the Event Settings > Event Level Sharing section. Here you may choose the number of Free downloads/user and the resolution. Free downloads(https://storag
Discounts and how they are applied
We offer 5 kinds of discounts that you may offer your clients: Coupons Order discounts Known Customer discounts Product category bulk discounts Product bulk discounts Coupons Coupons allow you to give clients a specific code that they can enter in during their checkout will entitle them to a discount. Coupons allow you to: Specify a code Specify the amount of the discount in either a finite amount or a percentage Specify the number of redemptions (i.e. first 20 people to u
How are digital downloads delivered?
Digital downloads are products added to your Pricelists or Packages from the Downloads tab when building either. When purchased, these download products are fulfilled by Proofpix. We will email your clients a direct link to their downloads. If you have set the Orders workflow setting in the Event settings page set to "Send all products to lab that do not require pre-processing", we will immediately send your downloads. If you have the _"Hold order for review before sending to lab.
How to set up consolidated lab shipping
If you shoot high volume events, you may want all your orders for that event shipped back to your studio. To achieve this, please perform the following steps: In the Event settings, set the Workflow menu to Hold order for review before sending to lab... In the Event settings > Shipping section check the Any products created by a lab should ship to me checkbox Set whatever shipping calculations you would like to charge the client in the same section Once you are beyond the Event
How do I handle retouching files after orders are received?
If you are planning on doing retouching after you receive an order, then you should select the, Hold order for review before sending to lab. option in the Orders workflow setting in your Event settings. This ensures that the lab products in your order are not sent to the lab for fullfilment and it will also prevent downloads from being sent to your customers. To replace the orders with your retouched versions you have the following options: You can upload your retouched version into a