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Events, galleries and media
Answers related to your events, galleries, and media.
What size should I upload my images?
Gallery images before order fulfillment 2048px on the long side Gallery images for order fulfillment 6000px on their long side (may be re-uploaded after order is placed) Product images 1080px w
How to choose your event or gallery cover images?
The Event image is a large image that is displayed in the header of your Event start page. The Event image will also be shown on the home page of your Proofpix site and in the outbound event email invitations that are sent to your clients when the event is ready. The system will automatically assign the event image when the first image is uploaded. Each gallery page also gets a cover image displayed in its header. Either of these can be manually set by going to the Manage media page
Importing your customer data from a CSV file
Proofpix allows you to import your customers in bulk from a CSV file. This is especially useful, when given a list of students for a school photography gig or some other high-volume photography event. You can import a list of customers and use our GalleryMagic feature to automatically create a gallery for each child/student imported. Importing your customers from a CSV file is easy but we need to know a few details about your CSV file to make the import successful. Does your file have
Connecting Known customers to galleries
Galleries can be given up to two different passwords. Anyone who posesses the gallery password can use it to access the gallery. If the gallery password matches a Known customer's password, then the Known customer is considered to be connected to or have "ownership" of the gallery. A Known customer may own unlimited galleries but a gallery can only have two owners (usually two parents).
How do I send an event email invitation?
You can use our built-in event email invitation system to invite your customers to view and purchase their images online. This system will automatically send a personalized email to each customer and track the number of opens, click-throughs, bounces, and unsubscribes. You can create the invitation from the Event menu > Event name > Event email > New invitation link. You can review sent or scheduled emails from the Event menu > Event name > Event email > _Manage emails
How do I give a user access to all password-protected galleries?
It may be required to give a certain user, like an administrator, access to all password-protected galleries in an event. To do this, follow these steps: Add a or edit a Known customer in the Event settings > Known customers section Open the Secure access section Check the Allow access to all password-protected galleries checkbox Save the Known customer Save the Event Watch a demo here.
How do I change the watermark on my images?
If you need to add or change your watermark on files that you have already uploaded, you will need to re-upload the same images again with your desired watermark setting. You can find the watermark section by going into your dashboard>events tab>event name>upload event galleries. Watermarks There is no need to delete the original images as they will simply be overwritten as long a
How does the system automatically show the class/team photo in the subject's gallery?
Proofpix can dynamically pull images from class or team galleries into each subject's gallery when viewing the live client-facing site (you will not see this in the admin). School type events work with classes and Sport type events work with teams. When importing your CSV data, it must include the class or team each subject belongs to in a separate column. If you are using Event forms instead, then you must use the class/team drop down menus in the form builder and pre-populate it with
How do I move or copy images from one gallery to another?
Navigate to Event > Event name > Manage event galleries. Use the Quick view button to see inside the source gallery. Then click the first thumbnail then hold down your shift key and click the last thumbnail to select all the thumbnails. Then click the Manage selected media button > Copy/Move. Then choose the destination gallery. Moving can take some time. You may see the thumbnails appear in the old gallery until they are complete. You can also move/copy images from inside t
Verify if images are big enough to produce products
In the event settings, there is an checkbox option that reads, Verify if image sizes are large enough to produce selected products. This option is used to make sure that you have uploaded images large enough to make the products being added to a customer's cart. This safeguard is designed to help you keep customer satisfaction high and your reprints and refunds low. This option is often overlooked and causes unnecessary confusion to your customers so you should only use it when you are using
Why does my site still show the old content after publishing?
To give your clients the fastest possible experience, we create static web pages of your site instead of serving them from a database. This requires that you publish your site when you want your changes to go live. This has the added benefit of giving you an opportunity to review your changes before making them live. You can do this from the Site > Preview link. If your site does not appear to have changed after the publish has been completed, it is likely that your browser is showing you
Why do Known Customers have different settings than my event?
If a Known Customer has a different settings than the event, such as a pricelist, then either the Known Customer's setting was changed manually or you had previously used the Save these settings for future use when saving a Known Customer and now all new Known Customers are being created with those settings. To remedy this, open any Known Customer, and do the following: Click the Use event's payments settings checkbox Click the Use the event's shipping settings checkbox
Why do my uploads keep failing?
Uploads can fail for any number of reasons. Usually, re-uploading solves the problem however if you continue to get errors please try the following: Rename your files so that they only contain one "." (dot) and do not exceed 80 characters Upload only JPG or PNG files Reboot your router