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Events, galleries and media
Answers related to your events, galleries, and media.
What size should I upload my images?
Gallery images before order fulfillment 2048px on the long side Gallery images for order fulfillment 6000px on their long side (may be re-uploaded after order is placed) Product images 1080px w
Importing your customer data from a CSV file
Proofpix allows you to import your customers in bulk from a CSV file. This is especially useful, when given a list of students for a school photography gig or some other high-volume photography event. You can import a list of customers and use our GalleryMagic feature to automatically create a gallery for each child/student imported. Importing your customers from a CSV file is easy but we need to know a few details about your CSV file to make the import successful. Does your file have
How to choose your event or gallery cover images
The Event image is a large image that is displayed in the header of your Event start page. The Event image will also be shown on the home page of your Proofpix site and in the outbound event email invitations that are sent to your clients when the event is ready. The system will automatically assign the event image when the first image is uploaded. Each gallery page also gets a cover image displayed in its header. Either of these can be manually set by going to the Manage media page
Verify if images are big enough to produce products
In the event settings, there is an checkbox option that reads, Verify if image sizes are large enough to produce selected products. This option is used to make sure that you have uploaded images large enough to make the products being added to a customer's cart. This safeguard is designed to help you keep customer satisfaction high and your reprints and refunds low. This option is often overlooked and causes unnecessary confusion to your customers so you should only use it when you are using
How do I give a user access to all password-protected galleries?
It may be required to give a certain user, like an administrator, access to all password-protected galleries in an event. To do this, follow these steps: Add a or edit a Known customer in the Event settings > Known customers section Open the Secure access section Check the Allow access to all password-protected galleries checkbox Save the Known customer Save the Event Watch a demo here.
How do I move or copy images from one gallery to another?
Navigate to Event > Event name > Manage event galleries. Use the Quick view button to see inside the source gallery. Then click the first thumbnail then hold down your shift key and click the last thumbnail to select all the thumbnails. Then click the Manage selected media button > Copy/Move. Then choose the destination gallery. Moving can take some time. You may see the thumbnails appear in the old gallery until they are complete. You can also move/copy images from inside t