Articles on: Events, galleries and media

Why do Known Customers have different settings than my event?

If a Known Customer (KC) has a different settings than the event, such as a pricelist, then the KC's setting was changed manually.

If you do not want your KC to have different settings than the event then do the following:

Click the Manage known customers link in the Mange event sidebar
Click the Use event's payments settings checkbox
Click the Use the event's shipping settings checkbox
Click the checkbox in Event level sharing > Use event's sharing settings
Save the KC

Updated on: 28/07/2020

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