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Answers related to the SortMagic app.
How do I use the SortMagic App?
The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries. The app works in conjunction with your Proofpix events so you need to have them created in advance. Prior to the event... 1. Install the app The first thing you need to do is install the app on your Apple iOS or Android mobile device. This is a Progressive Web App (PWA) so there is no need to download anything from an app store. Simply navigate to [https://sortmagic.pr
Why were my images not sorted and are still in the Sort_Magic_XXXX temporary gallery?
If your images remain in the temporary Sort_Magic_Gallery_XXXX gallery and you do not see any progress, then one of the following problems likely occurred: 1. You did not select the appropriate camera choice before uploading SortMagic camera menu You can determine what camera was used in the shoot by retrieving the logs from the app. To retrieve the SortMagic logs, click the Cog i
SortMagic appears to have lost or sorted my images incorrectly
If you see empty galleries after a SortMagic upload completed, then it is possible that the missing images were sorted into another subject's gallery. This can happen if you forgot to press the big blue Start shoot button in the app or if some of the logs were not automatically synced to our server. The latter can be avoided if you click the cog icon in the app and then click the Force Sync button. If the app tells you that there were logs added that were not previously synced, then it would
How can I tell when SortMagic has finished sorting my images?
You can use the quick view button on the SortMagic temporary gallery from Events > Event name > Manage events gallery page You will see the state of each image in that gallery. If there are images fully processed but not moved to their destination gallery, then something went wrong with the sorting. If there are no images in that gallery or that gallery no longer exists, then the images have been sorted.