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• How do I use the SortMagic App?

  The Proofpix SortMagic app allows you to automate the tedious process of culling images into their proper galleries. The app works in conjunction with your Proofpix events so you need to have them created in advance. Prior to the event... 1. Set your time zone Make sure your proper time zone is set in the Proofpix admin in Settings > General > Your time zone 2. Install the app The first thing you need to do is install the app on your Apple iOS or Android mobile device. This isVery popular

• Why were my images not sorted and are still in the Sort_Magic_XXXX temporary gallery?

  If your images remain in the temporary Sort_Magic_Gallery_XXXX gallery and you do not see any progress, then one of the following problems likely occurred: **1. You did not select the appropriate camera choice before uploading ** SortMagic camera menu You can determine what camera was used in the shoot by retrieving the logs from the app. To retrieve the SortMagic logs, click the Cog iVery popular

• SortMagic appears to have lost or sorted my images incorrectly

  If you see empty galleries after a SortMagic upload completed, then it is possible that the missing images were sorted into another subject's gallery. This can happen if you forgot to press the big blue Start shoot button in the app or if some of the logs were not automatically synced to our server. The latter can be avoided if you click the cog icon in the app and then click the Force Sync button. If the app tells you that there were logs added that were not previously synced, then it wouldSome readers

• How can I tell when SortMagic has finished sorting my images?

  You can use the quick view button on the SortMagic temporary gallery from Events > [Event name] > Manage events gallery page You will see the state of each image in that gallery. If there are images fully processed but not moved to their destination gallery, then something went wrong with the sorting. If there are no images in that gallery or that gallery no longer exists, then the images have been sorted.Some readers

• I won't have name for an event, how do I use SortMagic?

  If you do not who you will be photographing before an event you can use our Anonymous galleries workflow. The steps are as follows: Go into Manage event > Event data > SortMagic QR codes page and generate as many anonymous galleries as you think you will need. Print out the QR codes (including the URL and password) and take them to the shoot. At the shoot you will scan the QR with the app which selects the right gallery in the app. Then you will take a photo with your regular camerFew readers

• Troubleshooting SortMagic Desktop uploader

  An error occurs after selecting my files or when I click on Review sorting. This is likely caused by an invalid character in of the folders/sub-folders in the path where you are selecting your files from. Folders with plus (+) characters, ampersands (&), slashes (/), pound symbols (#) can all cause problems. Please try removing anything but alpha-numeric characters from folder names.Few readers

• How do I sort composited or edited files?

  We sort your images by comparing logs you collected while using the SortMagic mobile app at your shoot to the Creation Date/Time metadata each file contains. When images are edited in Photoshop or Pixnub, it is quite likely that the metadata will be changed, making it impossible for us to sort these edited versions. In order to sort your composited or edited files, please follow these steps: Directly after your shoot, run your files through the SortMagic Desktop software with the, **AreFew readers