Why can't I connect a Known customer to a gallery?

A subject gallery can only be connected to a maximum of two Known customers.
We do that by applying each Known customer's password to the gallery passwords.
If you cannot connect a Known customer, then it is likely the spaces are already filled.

You can double-check this by:
Go to Manage event galleries and locate the gallery in question.
Click Manage this gallery
Click Gallery settings
Click Access and password

If both password spots are filled, then you will need to remove one so you can connect the gallery to your desired Known customer.

Updated on: 20/04/2023