Articles on: Orders, payments and fulfillment

How do I handle retouching files after orders are received?

If you are planning on doing retouching after you receive an order, then you should uncheck the, Immediately send downloads and lab products. options in the Delivery and pick-up section in your Event settings. This ensures that the products in the order are not sent for fulfillment when the order is received.

To replace the files in your orders with your retouched versions you have the following options:

You can upload your retouched version (a file with a different name) into any gallery and then use the Switch image button in the order to change to the new image.

If you need to replace many images in many orders, there is a bulk method for doing so. Please watch this video to see how to replace many images in many orders manually.

You can find the image in the Manage media page of the gallery it belongs to and then use the Replace image option found in the menu after right-mouse-clicking the thumbnail. This will overwrite the existing image with whatever image you uploaded and update any order that includes this image.

If your retouched version has the same name as the original, you can simply upload the re-touched version into the same gallery (or do a SortMagic upload) and the new image will overwrite the old one.

Once the retouched versions have been uploaded and finished their processing, you will need to go into each order and release it manually to the lab. Alternatively, you can consolidate the lab orders for lab fulfillment.

You can release downloads from within each order or you can release all pending downloads at once by searching for and then selecting all your orders in the Orders page and then by clicking the Release applicable downloads button from the bottom menu that will appear. This will only release downloads in orders that contain them, so don't worry about selecting orders that do not contain downloads.

Updated on: 30/07/2021

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