Why can't I connect a Known customer to a gallery?

A subject gallery can only be connected to a maximum of two Known customers.
We do that by applying each Known customer's password to the gallery passwords.
If you cannot connect a Known customer, then it is likely the spaces are already filled.

You can double-check this by:

• Go to Manage event galleries and locate the gallery in question.
• Click Manage this gallery
• Click Gallery settings
• Click Access and password

If both password spots are filled, then you will need to remove one so you can connect the gallery to your desired Known customer.

Updated on: 20/04/2023